Privacy Policy
Last Updated: 10 November 2026
At PranaJiva, we are committed to protecting your privacy with high standards of data security. This Privacy Policy explains how we collect, use, protect, and handle your personal information.
Information We Collect
1. Personal Information
- Your mobile number, which is how you sign in
- Name and email address, where you give them
- Shipping address
- Payment details are entered with Razorpay and handled by them — we never see or store your card number, UPI ID or netbanking credentials
2. Order Information
- Products purchased
- Order history and preferences
- Delivery preferences (including stealth mode settings)
3. Technical Information
- IP address and browser type
- Device information
- Cookies and usage data (see Cookie Policy below)
How We Use Your Information
- Process Orders: Fulfill purchases and arrange delivery
- Communication: Send order updates, shipping notifications, and customer support
- Account Management: Maintain your account and privacy preferences
- Personalization: Improve product recommendations (only with consent)
- Legal Compliance: Age verification and regulatory requirements
- Security: Prevent fraud and protect our platform
Data Sharing & Third Parties
We never sell your personal information. We only share data with:
Payment Processors
Razorpay (PCI-DSS compliant) for secure transactions
Logistics Partners
Shiprocket for delivery (only name, address, phone - no product details)
Analytics Services
Anonymized usage data for improving user experience (opt-out available)
Legal Authorities
Only when required by law or to protect rights and safety
Data Security Measures
- Industry-standard SSL/TLS encryption for all data transmission
- Databases on access-controlled private servers, never exposed directly to the internet
- Regular security audits and vulnerability assessments
- Limited employee access with strict confidentiality agreements
- Two-factor authentication for account access
- Automatic session timeout for inactive accounts
Your Privacy Rights
You have the right to:
Access Your Data
Request a copy of all personal information we hold
Correct Inaccuracies
Update or correct your personal details
Delete Your Data
Request account deletion (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications anytime
To exercise these rights, contact us at privacy@pranajiva.in
Cookie Policy
We use cookies for:
- Essential Cookies: Required for the site to work at all — keeping you signed in, and remembering your cart between visits
- Preference Cookies: Remember your settings (e.g., stealth mode preference)
- Analytics Cookies: None at present — we do not currently run any analytics or advertising tracker on this site. If that changes, this policy and the consent banner change with it, before the tracker is switched on
You can control cookies through your browser settings or our cookie consent banner.
Age Restriction
Our services are intended for adults aged 18 years and above. We do not knowingly collect information from minors. If we discover that we have inadvertently collected data from someone under 18, we will delete it immediately.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history is retained for 7 years for tax and legal compliance. You can request earlier deletion by contacting us.
International Data Transfers
Your data is primarily stored in India. If we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses or Privacy Shield certification.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights:
📧 Email: privacy@pranajiva.in
📞 Orders & support: +91 88020 14961
📍 Address: PRANAJIVA INNOVATIONS (OPC) PRIVATE LIMITED, Ghaziabad, Uttar Pradesh, India