Return & Refund Policy

Last Updated: 10 November 2026

At PranaJiva, we are committed to your satisfaction and wellness journey. We understand that sometimes products may not meet your expectations. This policy outlines our return, refund, and exchange procedures.

Return Window

• Seven days from delivery, on every product we sell.

Everything in our range is a consumable — herbal powders and oils applied to the skin, hair or body. The window is the same for every item we sell, so there is nothing to look up and no product category to check against.

Products must be unopened, with the seal unbroken and in their original packaging.

Eligible for Return

  • Defective or damaged products upon arrival
  • Wrong product delivered
  • Product does not match description
  • Something missing from a hamper or a multi-item order
  • Change of mind, within seven days and while the seal is intact

Non-Returnable Items

  • Any jar, pouch or bottle whose seal has been broken — these go on the skin, and we cannot resell an opened one
  • Products returned without their original packaging
  • Hampers assembled or personalised to your specification

How to Initiate a Return

1

Contact Our Support Team

Email us at support@pranajiva.in or call +91 88020 14961 with your order number.

2

Receive Return Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number.

3

Pack the Product

Securely pack the item with original packaging, tags, and include the RMA number.

4

Ship the Return

We'll provide a prepaid return label via email. Drop off at nearest courier location.

Refund Processing

• Refunds are processed within 5-7 business days after we receive the returned item.

• Refunds are issued to the original payment method.

• For COD orders, refunds are processed via bank transfer (requires account details).

• We do not charge for shipping, so nothing is withheld from a refund on that account.

Please allow 5-10 business days for the refund to reflect in your account, depending on your bank.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We'll arrange for free return pickup
  • Receive full refund or replacement at no extra cost

Questions?

If you have any questions about our return policy, please contact us:

📧 Email: support@pranajiva.in

📞 Orders & support: +91 88020 14961

⏰ Support Hours: Monday - Saturday, 10 AM - 7 PM IST