Shipping & Delivery Policy

Last Updated: 10 November 2026

📦 Free delivery on every order

Every PranaJiva order ships free, anywhere in India, with no minimum order value. This page explains how and when your order reaches you.

Shipping Coverage

🇮🇳 Domestic (India)

We ship to all states and union territories across India, including remote locations.

🌍 International

Currently not available. Check back for updates on international shipping.

Delivery

Standard Delivery

Free

How every order ships, anywhere in India.

  • ✓Delivery Time: 5-7 business days
  • ✓Cost: Free, on every order and with no minimum
  • ✓Tracking: Full tracking available

Order Processing Time

• Standard Orders: Processed within 24-48 hours

• Pre-orders: Shipped as per specified date

• Custom Orders: 5-7 business days processing time

Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

Once your order is shipped, you'll receive:

📧 Email Notification

Shipping confirmation with tracking number

📱 SMS Updates

Real-time delivery status on your phone

🔗 Live Tracking

Track your order on our website or courier partner

📍 Delivery ETA

Estimated delivery date and time slot

Our Logistics Partners

We work with trusted courier services to ensure safe and timely delivery:

Shiprocket
Blue Dart
Delhivery
DTDC

All partners handle packages with care.

Delivery Exceptions

Failed Delivery Attempts

If delivery fails due to unavailability or incorrect address:

  • Courier will make up to 3 attempts
  • You'll receive notifications before each attempt
  • Package held at local facility for 7 days
  • After 7 days, the order returns to us and we'll contact you to arrange redelivery

Address Issues

Please ensure your delivery address is complete and accurate. If you need to change the address after order placement, contact us within 2 hours. Address changes after dispatch may not be possible.

Damaged Packages

If your package arrives damaged, do not accept delivery. Contact us immediately at support@pranajiva.in with photos. We'll arrange a replacement at no extra cost.

Cash on Delivery (COD)

  • Available on all orders (no minimum value)
  • No COD charge — you pay the order total and nothing more
  • Payment accepted in cash only (exact amount preferred)
  • COD not available for pre-orders or custom products

Shipping Charges

Shipping is free on every order, anywhere in India.

There is no minimum order value, no surcharge by pin code, and no separate charge for cash on delivery. The total shown at checkout is the amount you pay.

Remote & Rural Areas

Delivery to remote locations may take additional 2-3 days. Pin codes in the following categories may have extended delivery times:

  • Islands (Andaman, Lakshadweep, etc.)
  • High-altitude regions (Ladakh, parts of Himachal Pradesh, Uttarakhand)
  • Remote Northeast areas

Our system will notify you during checkout if your pin code has extended delivery time.

Shipping Support

For questions about shipping or to track your order:

📧 Email: support@pranajiva.in

📞 Orders & support: +91 88020 14961

💬 WhatsApp: +91 78274 39990

⏰ Support Hours: Monday - Saturday, 10 AM - 7 PM IST