Shipping & Delivery Policy
Last Updated: January 22, 2026
At PranaJiva, we prioritize your privacy and ensure all orders are shipped discreetly. Our packaging is plain and unmarked, with no indication of the contents or our brand name.
Shipping Coverage
🇮🇳 Domestic (India)
We ship to all states and union territories across India, including remote locations.
🌍 International
Currently not available. Check back for updates on international shipping.
Delivery Options
Standard Delivery
Most PopularOur standard shipping option for all orders across India.
- ✓Delivery Time: 5-7 business days
- ✓Cost: ₹50 (Free on orders above ₹999)
- ✓Tracking: Full tracking available
Express Delivery
Fast TrackFaster shipping for urgent orders in select metro cities.
- ✓Delivery Time: 2-3 business days
- ✓Cost: ₹150
- ✓Available in: Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune
Same Day Delivery
Coming SoonUltra-fast delivery for select pin codes in Mumbai and Delhi (launching Q2 2026).
Discreet Packaging Standards
Your privacy is our priority. Every package includes:
- Plain Brown Box: No branding, logos, or product details visible
- Sender Name: "PJ Wellness" (not "PranaJiva" or specific product names)
- Generic Shipping Label: No mention of wellness or intimate products
- Tamper-Proof Sealing: Secure packaging to ensure privacy
- Inner Wrapping: Additional opaque layer for complete discretion
Order Processing Time
• Standard Orders: Processed within 24-48 hours
• Pre-orders: Shipped as per specified date
• Custom Orders: 5-7 business days processing time
Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order is shipped, you'll receive:
📧 Email Notification
Shipping confirmation with tracking number
📱 SMS Updates
Real-time delivery status on your phone
🔗 Live Tracking
Track your order on our website or courier partner
📍 Delivery ETA
Estimated delivery date and time slot
Our Logistics Partners
We work with trusted courier services to ensure safe and timely delivery:
All partners are briefed on our discretion standards and handle packages with care.
Delivery Exceptions
Failed Delivery Attempts
If delivery fails due to unavailability or incorrect address:
- Courier will make up to 3 attempts
- You'll receive notifications before each attempt
- Package held at local facility for 7 days
- After 7 days, order returned to origin (reshipping charges apply)
Address Issues
Please ensure your delivery address is complete and accurate. If you need to change the address after order placement, contact us within 2 hours. Address changes after dispatch may not be possible.
Damaged Packages
If your package arrives damaged, do not accept delivery. Contact us immediately at support@pranajiva.in with photos. We'll arrange a replacement at no extra cost.
Cash on Delivery (COD)
- Available on all orders (no minimum value)
- COD charges: ₹50 per order
- Payment accepted in cash only (exact amount preferred)
- COD not available for pre-orders or custom products
Shipping Charges
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹999 | ₹50 | ₹150 |
| ₹999 - ₹1,999 | FREE | ₹150 |
| Above ₹1,999 | FREE | FREE |
Remote & Rural Areas
Delivery to remote locations may take additional 2-3 days. Pin codes in the following categories may have extended delivery times:
- Islands (Andaman, Lakshadweep, etc.)
- High-altitude regions (Ladakh, parts of Himachal Pradesh, Uttarakhand)
- Remote Northeast areas
Our system will notify you during checkout if your pin code has extended delivery time.
Shipping Support
For questions about shipping or to track your order:
📧 Email: support@pranajiva.in
📞 Phone: +91 123 456 7890
💬 WhatsApp: +91 123 456 7890
⏰ Support Hours: Monday - Saturday, 10 AM - 7 PM IST